So I thought I would take this opportunity to write about sensitive dog skin and clipper rash. I will write about clipper burns on a separate post as this is not something that occurs when using a machines similar to my  Clipper Vac .

If after a groom your pup starts to show discomfort by licking an area, scooting and/or show a visible rash, it is important to sooth the area with vaseline or neosporin. This will help keep your dog from further scratching, scooting and biting the area and prevent further irritation. Also let me or your groomer know about this so the event is noted in grooming notes. This allows the groomer to make adjustments specifically for your pet. 

I was trying to do some paper work while Emily & Poke (not pictured) waited for their parents, but Emily had other ideas. She wanted more head rubs ! 

Look how happy Sophie (right) is about having to share the couch and me.

So when Diego made an appointment for Frosty, he included the information that "Frosty is a bit scared of the blow dryer so if you guys can use the cone as it makes it easier on him please do, thanks." 

Luckily, I always put a "muffler" around my puppy client's hears so that any noise from the blow dryer is muffled. On top of that, I purchased a blow dryer designed to be so much quieter than the other high velocity dryers available for the industry. I also used a small towel to keep the other parts of his body from getting hit by the air. I figure that I wouldn't want other parts to get hit with air causing him to get cold.

Frosty did really well when I was drying is body. When it was time for the face, I decided to use my own ionic hair dryer on the lowest setting. I first combed and did a flash dry and combed again followed with a flash dry until Frosty seemed okay with the hold thing. I guess the secret to the whole blow drying thing is to avoid getting air inside of their ear and also in their eyes and nose. Oh and being gentle helps tremendously too ! 

I was reading some less than favorable reviews of some of our local groomers and was surprised at how easily solvable and preventable some of the problems were. 

Coming from a Marketing & Sales background and having consulted on it, I know how important Customer Service is. I also know how difficult it can be to offer it if it is not part of a business culture.

My theory on customer service is that it has to come from within and it has to naturally be a part of a person/business. The ability to provide excellent customer service is an innate characteristic of a person  to want to please and help others. It is this, coupled with the ability to empathize that puts the word "excellent" before the words "customer service." In a business, this characteristic must come from the owner or leader. 

I pride myself in being able to offer excellent customer service and I hope that it's palpable to my current and future customers.